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Humanizing Business and the Brand

Michael Brito believes that organizations cannot and will not have effective, external conversations with consumers, unless they can have effective internal conversations first. This is your chance to take inspiration and learn about:

  • The importance of humanizing business operations in order to best meet the needs of the social customer.
  • Real time community engagement between the social customer and employees of an organization.

Keynote Speaker: Michael Brito, Edelman Digital, California, USA

Michael Brito was one of the presenters at the Social Media Marketing Day @Your Desk 2011. Organized by Markedu.