Join this webinar to learn how to effectively measure customer satisfaction and employee satisfaction.
This webinar (online session) takes place on 24 May 2018 at 09:30 BST | 10:30 CEST
From the comfort of your computer or mobile device, you will get practical tips on how to use eNPS to measure employee satisfaction and NPS – Net Promoter Score to measure customer satisfaction.
During this webinar, expert speaker J. Christian Andersen will talk about:
- Why it’s all about people and how a happy culture translates into better business performance and happier customers
- How to use Net Promoter Score® methodology – used by top brands such as LEGO, Apple and businesses of all sizes.
- Codifying LEGO and other world brands in the search for excellence. You will see exactly what to copy and how to apply it.
This webinar is ideal for both marketers and HR professionals looking for a short-cut to growth and increased profitability.