Webinar: How to use Net Promoter Score® to measure and improve customer satisfaction
This webinar takes place on 13 January 2015 at 09:30 GMT | 10:30 CET
In this free webinar you will learn how to measure customer satisfaction using NPS® and get inspiration on how to get customers to recommend your business
Used by companies of all sizes, Net Promoter Score® (NPS) has become one of the most popular methods to measure customer satisfaction. In this webinar, J. Christian Andersen will show you how NPS will help you improve customer experience and get more customers to recommend your business to others.
During this webinar J. Christian Andersen will talk about:
- Introduction to Net Promoter Score® methodology – used by top brands such as LEGO, Apple and businesses of all sizes.
- The 5 steps to Customer Nirvana that have become the touchstone and blueprint for everything we do.
- Codifying LEGO and other world brands in the search for excellence. You will see exactly what to copy and how to apply it.
Attend this FREE webinar on 13 January 2015 at 10:30 CET
See what time the webinar starts in your time zone.
GMT 09:30h – London, Lisbon | CET 10:30h – Berlin, Copenhagen, Madrid, Paris | EET 11:30h – Bucharest, Cairo, Sofia | IST 15:00h – Bangalore, Delhi, Mumbai
About the Speaker: J. Christian Andersen
J. Christian Andersen is the co-founder of Relationwise and author of two books. He has presented numerous talks and workshops and advised leaders on how to make their company the one people love to recommend. Lately one of his customers said; “I highly recommend Christian. In just one hour we received the necessary, unconventional advice we needed in order for us to get started in mobilising our customer ambassadors.”
Real-time customer insight dashboards for customer centric business leaders. Relationwise was founded in Denmark and won a national entrepreneurial prize for “best business plan and concept”. The company has been featured in Børsen and both small and large international customers have placed their trust in it’s capacity and experience. Relationwise uses the Net Promoter Score® as a foundation for how their software measures customer satisfaction.